Strategic Enrollment Management (SEM)

Strategic Enrollment Management

Strategic Enrollment Management (SEM) is responsible for academic-related processes and services for future and current students, professors, academic staff, alumni and the general public.

Academic essentials

Information on everything you’ll need to do throughout your studies, from choosing a program of study to getting your diploma. Some of these academic essentials are offered at the undergraduate level only.

All email correspondence from the University of Ottawa is sent to students via their official university e-mail ( It is the student’s responsibility to check his/her university email account on a regular basis.

It is highly recommended that all professors use their official university e-mail account ( when communicating with their students and mention this practice in their course syllabus.

Customer service outlets

Contact one of our customer service outlets for support with any of the academic essentials or search for a topic using InfoExpress.